Google just changed Gmail—and it could reshape how you use your inbox

Google just changed Gmail—and it could reshape how you use your inbox

Starting today, Google is weaving its massive investment in AI into one product nearly everyone already uses—and for many people, the change won’t feel optional. Google announced Thursday that a suite of new features powered by Gemini 3 will begin appearing in Gmail, introducing automation designed to reduce inbox overload. The most consequential update is…

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What Is a Tailored Customer Experience and Why It Matters?

What Is a Tailored Customer Experience and Why It Matters?

A customized customer experience involves personalizing interactions to meet individual needs and preferences, which can greatly impact satisfaction and loyalty. This approach is crucial for businesses aiming to stand out in competitive markets. By leveraging customer data and feedback, companies can create meaningful connections that not merely improve engagement but furthermore drive sales. Comprehending how…

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A lifeline in real time

A lifeline in real time

In the heart of Aceh province in northwestern Sumatra, the Ketiara Cooperative, led by the remarkable Ibu Rahmah, is facing a crisis unfolding as we speak. This community of women-led farmers was devastated by the rare Cyclone Senyar over the Thanksgiving weekend, which caused catastrophic mudslides. Farms have been decimated, homes destroyed, and two vital…

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Who needs AI deepfakes when the Trump government can dispute video evidence that we can plainly see?

Who needs AI deepfakes when the Trump government can dispute video evidence that we can plainly see?

In the age of rampant AI slop, seeing isn’t always believing. There’s more than one way, though, to make people doubt their own eyes. Many have long predicted and warned that AI deepfakes could profoundly distort public opinion. For example, although swiftly debunked, a fake video of Ukrainian President Volodymyr Zelenskyy urging his troops to…

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ChatGPT Health has arrived

ChatGPT Health has arrived

I’ve said this many times: the products we see on the market are rarely visionary leaps. Most of the time, they are mirrors. They reflect people’s habits, shortcuts, fears, and small daily behaviours. Design follows behaviour. Always has. Think about it. You probably know at least one person who already uses ChatGPT for health-related questions.…

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Research shows this habit parents hate is good for teenagers

Research shows this habit parents hate is good for teenagers

If you’re constantly hounding your teen to get out of bed before noon on the weekend, you may want to save your energy for a different battle. According to new research published in The Journal of Affective Disorders, sleeping in on the weekend could offer some significant protection against depression.  For the study, researchers at the…

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What Is Customer Sentiment Analysis and Its Importance?

What Is Customer Sentiment Analysis and Its Importance?

Customer sentiment analysis is the process of evaluating customer opinions and emotions from unstructured data sources like social media and surveys. This analysis is essential for businesses, as it helps you comprehend customer satisfaction levels and pinpoint areas needing improvement. By utilizing sentiment analysis, you can proactively tackle challenges and improve customer experiences. Grasping its…

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Why battery recycling is essential for supply chain security

Why battery recycling is essential for supply chain security

Batteries are powering a significant shift in how we go about our daily lives, ranging from the devices we carry to electric vehicles and energy storage systems. Batteries play a critical role across key sectors from data center infrastructure, military, and microgrid applications to consumer electronics and more. But as demand surges, so does end-of-life…

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The Gen Z puzzle: How small businesses can crack the code 

The Gen Z puzzle: How small businesses can crack the code 

Gen Z is aging into the life moments that define entire industries. As this generation moves through milestones like marriage, homeownership, and family planning, they’re quickly becoming a core target market not just for weddings, but for a wide range of service-based businesses. What matters for these small businesses is how Gen Z’s arrival, set…

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10 Proven Customer Retention Strategies to Boost Loyalty

10 Proven Customer Retention Strategies to Boost Loyalty

To improve customer loyalty, you need effective retention strategies. Start by creating a strong onboarding experience, which sets the tone for long-term engagement. Personalizing interactions can make customers feel valued, as well as a well-structured loyalty program keeps them invested. Furthermore, regularly asking for feedback helps address pain points. These foundational strategies are just the…

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