The danger of believing business myths
There’s an old myth that Inuit cultures have as many as a hundred words for snow. I remember learning about it in school, and there was just something wonderful about the idea that people’s perceptions can be so deeply rich and different. I guess that’s why, although it has been debunked many times, the story keeps getting repeated.
There is also a lot of truth to the underlying concept. As anybody who has ever learned another language or lived in a different culture knows, people’s perceptions vary widely. In The WEIRDest People In The World, Harvard’s Joseph Henrich documents how important and interesting these differences can be.
So if the Inuit snow myth highlights an important concept, many would argue that there’s no real harm in repeating it, in much the same way we continue to tell the apocryphal story of George Washington cutting down his father’s cherry tree. Yet truth matters. Once we start degrading it, we lose our ability to understand what is often a messy and nuanced world.
What do you call a square?
What makes the Inuit snow myth compelling is that it so viscerally illustrates how language can reveal deeper truths. For example, in German the word for square is Platz and in neighboring Poland, it is Plac, a word that is pronounced very similarly. In Russian, the word is Ploshchad, so again, you can see the family resemblance.
In Ukraine, however, which is geographically and linguistically in the middle of all those countries, the word for square is completely different. It is Maidan and comes from Turkish, which gives you hints about Ukraine’s history with the Crimean Khanate, its historical ties to Byzantium, and lots of other interesting things.
Slavic languages are filled with these fascinating historical remnants. The word slav comes from the same root as “word” (slov). So Slavs considered themselves “people of the word.” The word for German in slavic languages is “Niemiec,” which roughly translates to “doesn’t speak,” and shows how the Slavs considered the Germanic tribes Barbarians.
Languages, of course, continue to evolve. Since the early 1990s, the Independence Square in the center of Kyiv, the Maidan Nezalezhnosti, has been the place where people go to protest, especially during the Orange Revolution in 2004 and the Revolution of Dignity in 2014. So today, when Ukrainians say that it’s time to “go to the Maidan,” they mean it’s time to revolt.”
The Inuit snow myth alerts us to the possibility of examining languages in this way and many would argue that we shouldn’t let the truth get in the way of a good story. Still, once we abandon truth, we start down a troubled path.
The myths of Blockbuster, Kodak, and Xerox PARC
We tell stories because specific narratives can often point to more general principles. For example, when pundits want to show the dangers of complacent corporate giants getting caught sleeping, they often point to Blockbuster, Kodak, and Xerox. Yet, much like the Inuit snow myth, these stories aren’t really true. Let’s look at each one in turn.
Blockbuster is supposedly a cautionary tale because it ignored Netflix until it was too late. Yet as Gina Keating, who covered the story for years at Reuters, explains in her book Netflixed, the video giant moved relatively quickly and came up with a successful strategy. The real problem was that those changes tanked the stock price and the strategy was reversed when CEO John Antioco left after a compensation dispute with investor Carl Icahn.
In a similar vein, we’re often told that, after inventing digital photography, Kodak ignored the market. Nothing could be further from the truth. In fact, its EasyShare line of cameras were top sellers. It also made big investments in quality printing for digital photos. The problem was that it made most of its money on developing film, a business that completely disappeared.
Another popular fable is that Xerox failed to commercialize the technology developed at its Palo Alto Research Center (PARC), when in fact the laser printer developed there saved the company. What also conveniently gets left out is that Steve Jobs was able to get access to the company’s technology to build the Macintosh because Xerox had invested in Apple and then profited handsomely from that investment.
I recently got the chance to discuss each of these with Paul Nunes, who for years headed up thought leadership at Accenture, on Aidan McCullin’s Innovation Show and what we noticed was that, in each case, the pundit version would lead you exactly the wrong way. Blockbuster’s problem wasn’t that they ignored external threats, but failed to account for internal resistance. Digital photography would never have replaced Kodak’s film developing business and Xerox PARC is actually a success story that other firms would do well to emulate.
Feynman’s Law
History is full of brave souls who defied the status quo. In the 1840s, Ignaz Semmelweis pioneered handwashing in hospitals, only to be rebuked by the medical establishment. In the early 20th century, William Coley pioneered cancer immunotherapy, only to be ignored. Barry Marshall was pilloried for his work that showed peptic ulcers were caused not by stress, but by the bacterium H. pylori.
Yet being contrarian doesn’t make you right. During Soviet times, Trofim Lysenko’s pseudoscientific agricultural theories led to crop failures and contributed to famines that killed millions. More recently, Robert F. Kennedy Jr.’s vaccine skepticism has coincided with a resurgence of measles.
So how do we engage in healthy skepticism of the zeitgeist without descending into quackery?
The physicist Richard Feynman, one of the greatest minds of the 20th century, offers helpful guidance. He said that science begins with a guess. That’s not only allowable, but necessary. To discover something new, you need to let your mind roam free. Impossible, even ridiculous ideas, are how we break new ground.
Yet the second step is crucial: you have to test your ideas. Or, as Feynman put it, “If it disagrees with experiment, it’s wrong. In that simple statement is the key to science. It doesn’t make any difference how beautiful your guess is, it doesn’t matter how smart you are, who made the guess, or what his name is … If it disagrees with experiment, it’s wrong. That’s all there is to it.”
The Narrative Fallacy
The neuroscientist Antonio Damasio believes we encode experiences in our bodies as somatic markers and that our emotions often alert us to things that our brains aren’t aware of. Another researcher, Joseph Ledoux, reached similar conclusions. He pointed out that our body reacts much faster than our mind, such as when we jump out of the way of an oncoming object and only seconds later realize what happened.
Nobel Laureate Daniel Kahneman suggests that we have two modes of thinking. The first is emotive, intuitive, and fast. The second is rational, deliberative, and slow. Our bodies evolved to make decisions quickly in life-or-death situations. Our rational minds came much later and don’t automatically engage. It takes conscious effort to activate the second system.
The problem is that when something feels right, humans have a tendency to build stories around them. False fables like those about Blockbuster, Kodak, and Xerox, purport to teach us important lessons, but the truth is that they rob us of the opportunity to unlock deeper insights.
That’s why I’ve learned to be suspicious of good stories, especially those that I want to be true because they just feel right. We need to constantly interrogate our feelings, especially in areas for which we do not have specific training or relevant expertise. We need to understand what exactly our emotions are alerting us to, and that requires us to engage our rational mind.
That’s why, sometimes, you need to let the truth get in the way of a good story.
